Refund policy

# Return and Refund Policy

Last updated: November 12, 2024

## Welcome to Visumono LLC

This Return and Refund Policy outlines the guidelines and procedures for returns and refunds at instatto.com We aim to make your shopping experience as smooth as possible, even when you need to return an item.

## 1. Return Eligibility

### 1.1 Standard Items
- Returns accepted within 30 days of delivery
- Items must be unused and in original packaging
- Must include original receipt or proof of purchase
- Items must be in resalable condition

### 1.2 Non-Returnable Items
- Custom-made or personalized items
- Digital products once downloaded
- Items marked as final sale
- Intimate or sanitary goods
- Discounted or sale items (unless defective)

### 1.3 Defective Items
- Report defects within 48 hours of delivery
- Photo evidence required
- Full refund or replacement available
- Shipping costs covered for defective items

## 2. Return Process

### 2.1 Initiating a Return
1. Email info@instatto.com with:
   - Order number
   - Return reason
   - Photos (if claiming defect)
2. Wait for return authorization
3. Receive return shipping instructions

### 2.2 Return Shipping
- Customer responsible for return shipping costs (except for defective items)
- Use tracked shipping method
- Keep proof of postage
- Package items securely in original or similar packaging

## 3. Refund Process

### 3.1 Refund Timeline
- Returns inspected within 2 business days of receipt
- Refunds processed within 5-7 business days
- Original payment method will be refunded

### 3.2 Refund Amounts
- Full product price refunded for eligible returns
- Original shipping costs non-refundable
- Return shipping costs not refunded
- Full refund including shipping for defective items

### 3.3 Gift Returns
- Store credit issued for gift returns
- Original purchaser will not be notified

## 4. Exceptions and Special Circumstances

### 4.1 Holiday Season Returns
- Extended return period for items purchased November 15 - December 24
- Must be returned by January 31 of following year
- Standard return conditions apply

### 4.2 Damaged in Transit
- Take photos of damaged packaging and items
- Report within 48 hours of delivery
- Contact customer service immediately
- Keep all original packaging for inspection

## 5. International Returns

### 5.1 Process
- Same 30-day return window
- Customer responsible for:
  - Return shipping costs
  - Customs duties
  - Import taxes
- Must follow all customs regulations

### 5.2 Additional Fees
- International return shipping not reimbursed
- Currency exchange rates may apply
- Bank fees may be deducted from refund

## 6. Contact Us

For any questions about returns or refunds, please contact:

Visumono LLC
1209 MOUNTAIN ROAD PL NE STE N
BERNALILLO COUNTY
ALBUQUERQUE, NM, 87110, USA

Email: info@instatto.com
Website: instatto.com

## 7. Changes to This Policy

We reserve the right to update this policy at any time. Changes will be posted on this page with an updated revision date.